Japanese Guest Relation Officer

1. Tóm tắt công việc

  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment; verify and adjust billing.
  • Activate and file room keys.
  • Process all guest requests and relay messages.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
  • Run and review daily reports/logs.
  • Complete designated cashier and closing reports in the computer system.
  • Accept and record wake-up call requests and deliver to appropriate department.
  • Count bank at beginning and end of shift; secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
2. Ngành: Khách sạn – Du lịch
3. Nghề: Ngành dịch vụ (Bán lẻ, Giải trí, Làm đẹp, Giao thông)
4. Chức vụ: Tùy vào năng lực, kinh nghiệm
5. Yêu cầu số năm kinh nghiệm làm việc: Từ 1 năm đến dưới 3 năm
6. Địa điểm làm việc: Hà Nội
7. Chi tiết về nơi làm việc: Khách sạn Sheraton Hà Nội K5 Nghi Tàm, 11 Xuân Diệu, Tây Hồ, Hà Nội.
8. Loại hình công việc/Thời gian làm việc: Nhân viên chính thức/Toàn thời gian
9. Số lượng tuyển dụng: 1
10. Năng lực tiếng Nhật: Thành Thạo
11. Năng lực ngoại ngữ: Tiếng Anh (Thành Thạo)
12. Mức lương: Lương thỏa thuận/ Không công khai
13. Chế độ phúc lợi xã hội/Lương cơ bản: As per Vietnamese Law.
14. Tên người phụ trách tuyển dụng: Phuong Nguyen

Hãy chia sẻ bài viết này nhé!